Memory Care at Hartwell Place
Nationally recognized resident and family satisfaction scores.
Our person-centered approach to care is beautifully different.
When someone you love is living with dementia, one of the hardest things is watching the world begin to treat them differently. But at Hartwell Place, we focus on the person and not the dementia.
Dementia is a change in the brain, not the disappearance of a human being. Much like a stroke that can affect speech or movement, dementia changes how someone processes and communicates with the world, which is why our approach is deeply personal. We get to know each resident as an individual including their routines, comforts, stories, likes, dislikes, and what helps them feel most at ease.
Let’s Connect!
Learn more about Hartwell Place by giving us a call at 773.923.2774 or filling out the form on this page.
Hartwell Place practices person-centered care
If someone likes to sleep late and enjoy breakfast later in the morning, we honor that. If they love music, conversation, gardening, or simply sitting outside in the fresh air, we make those moments part of each day.
Hartwell Place feels anything but institutional. Each day is filled with engaging activities. Whether it’s drama therapy, drumming circles, music in the courtyard, or brain games, there’s always something to enjoy, with plenty of laughter to share.
We focus on the “why” behind actions.
Our team takes time to understand the “why” behind actions and responds with compassionate, individualized care.
The team works to create days filled with:
- Fresh air and outdoor experiences
- Physical movement and exercise
- Music and meaningful activities
- Intellectual stimulation
- Personalized daily routines
- Calm, familiar surroundings
- Genuine companionship and emotional support
Why do more Chicago families choose Hartwell Place?
A 2025 independent family survey of Hartwell Place by Holleran Group revealed the following sentiments from our family members.
- 100% reported overall satisfaction
- 100% were satisfied with the quality of care
- 100% said residents have meaningful relationships with staff
- 100% said leadership is accessible and communication is strong
“Friendly and responsive staff. Clean and cheerful environment!”
— Hartwell Place Family Member
Our families tell us:
- “I’m happy she can be closer to me.”
- “My dad is happy at Hartwell.”
- “Everyone is very receptive to comments when I have a question about how my mom is doing.”
- Families consistently prioritize happiness, engagement, and feeling “at home” over amenities or clinical features.
Having a spouse in a memory care facility is a major decision. My wife has been at Hartwell Place for five months now and it has proven to be a good decision. When I think of Hartwell, the following words come to mind: “well-run, kind, safe.” We came to Hartwell after a brief stint at another facility and discovered at HP a kinder, more loving atmosphere. Hartwell is a well-run facility staffed with bright, dedicated and loving staff. I continue to be amazed that I am greeted by name as well as being assisted with anything I need. I know too that the safety of residents is a primary concern. The connection with the Methodist Church gives me additional comfort.
-Spouse of a current resident
Amenities & Services
Private Suites
- All private studios with private bathrooms
- Secure environment in a beautiful residential neighborhood
- Courtyard garden and inviting common spaces
Activities
- Intergenerational vibes with university students interning and working in the community
- Art activities, art therapy, and music therapy
- Fitness programs, including chair yoga, stretching, and walking
- Regular visits from entertainers and presenters
- A robust volunteer program that engages residents in special celebrations and intergenerational neighborhood events
- Visits from neighbors, puppies, and preschoolers are a delight
Dining
Our resident chef has worked with Hartwell for 25 years. This is a testament to the quality of the culture and the care of our residents, whether at meal time or bedtime.
Services
- 24-hour nursing services and a high caregiver-to-resident ratio
- Housekeeping and laundry services
- Assistance with activities of daily living such as dressing, personal care, and ambulation
Respite care at Hartwell Place
Need a little time away? We’ve got you covered.
Everyone needs a break. That’s why Hartwell Place offers respite stays of up to 30 days for older adults living with dementia. Whether you’re planning a vacation, recovering from an illness, attending a family event, or simply taking time to recharge, you can step away knowing your loved one is receiving compassionate, personalized care.
During their stay, guests enjoy the same warm, relationship-centered support as our residents, including private accommodations, engaging activities, home-cooked meals, and 24-hour nursing services. It’s a chance for caregivers to rest—and for loved ones to experience the comfort, community, and peace of mind that make Hartwell Place so special.
Want to warm up to it? Try our Day Club for a while before you take advantage of the respite program.
Got questions? Please call us at 773.923.2774 or filling out the form on this page.
Friends & family testimonials
It is very apparent that my mom is well cared for and loved here.
A caring and beautiful place. I appreciate the commitment to care at Hartwell Place.
It is very easy to communicate needs or concerns to any staff member. The team really works hard to provide engaging activities for residents. I love how they reach out to get family members involved in activities too.
The staff make my mom feel valued and cared for, even on her challenging days.
